When you talk about business
software or ERP, you're probably thinking of SAP, Oracle, PICO, or Inform. You
think about operations, maybe HR, or your sales department and their CRM.
What you probably don't think
of when considering business software solutions is a warehouse management
system (WMS).
You should, though. A good MS
provides business insight into warehouse operations, from receiving and
pathways, to picking, shipping, manifesting, inventory control and cycle
counting, returns, slotting, and employee performance. In fact, it's amazing
that many medium to large warehouses operate without a robust WMS to track and
manage all that goes on in a warehouse. It's not that you CAN'T do business
without a WMS, because you can, but if you skip the WMS, you're not doing
business nearly as efficiently as you could be.
Your warehouse or distribution
center is a very central part of your business, so it makes sense to keep track
of everything inside of it. Keeping track of inventory is crucial, because so
much can happen to that flat screen TV or box of bolts between the time that
they arrive at your dock and the day that they are shipped to a customer in
Oklahoma. They could be stolen, or placed in the wrong bin. You can't wait
until a customer attempts to order a high-price item to determine that the item
isn't where it should be. That's not just bad customer service (although it
is), it's bad business.
Think of your inventory as
boxes of cash instead of mere physical items. Because that's ultimately true,
isn't it? You paid for the items that you carry, so every single item has a
dollar value and deserves to be tracked. Thinking about your inventory this way
can help you recognize the importance of carefully monitoring each item as it
is moves through your warehouse.
An ERP system doesn't have the
capabilities necessary to offer the detailed inventory tracking that a WMS can
offer, per bin, tote, or transaction. Even ERPs that are beginning to venture
inside the four walls of the warehouse don't offer robust performance tracking
and standard-setting capabilities that comes with a world-class WMS.
When you think about managing
a business, you have to think about all aspects of the business. Your warehouse
may be the most expensive part of your actual business ops, so managing it
correctly is a smart business decision. This makes the WMS an integral part of
your business software solutions, and a crucial cog in a well-oiled,
revenue-generating business.
Eric Allais has led Path Guide Technologies since
2006. Prior to that, Allis headed up marketing and sales efforts at Path Guide
since 1999. Prior to joining the Path Guide, he held numerous marketing
positions for 18 years with Intermec Technologies Corporation, most recently as
Senior Product Manager.
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